How to fix common problems with Quest Link on Oculus Quest 2 and Quest Pro

Quest Link — once known as Oculus Link — is Meta's way to connect Quest 2 or Quest Pro headsets with a PC. Whether you're using it to play PC VR games, watch movies hosted on a PC, or work from a PC via virtual screens, Quest Link is a great way to get going.

But, like any technology, there are bound to be issues that you'll come across from time to time. The Oculus Quest 2  and Meta Quest Pro can both connect to PCs either wirelessly or via a USB Type-C cable.

First off, to get the best experience with wireless Quest Link, you'll want to ensure that you're using a fast Wi-Fi 6 router. But, if you're still having Quest Link problems, we've got a few solutions for you.

Quest Link randomly disconnects

Commonly, people will find that the Meta Quest will randomly disconnect from the PC and revert to the Quest home screen. While you might think this is caused by a bad cable or broken port, the solution is (thankfully) a lot simpler.

In order to fix this, you need to make sure to deny storage permission when connecting the cable. Any time you connect the Oculus Link cable from your PC to the Meta Quest, you need to select Deny Storage Permission on the permissions pop-up dialog that appears on your headset.

In a nutshell, when you allow storage permission, the headset is disconnecting the virtual reality interface any time Windows checks for new media files on it. That's a built-in feature in Windows when you connect cameras or phones to get pictures or video off of them, but it doesn't work so well for a device like a Quest.

Less often, a low-quality or slow cable could also cause disconnections. If you're still facing disconnection issues after denying storage permission, you might want to first try a different USB port. Like cables, ports can go bad, especially if you have a cable connected and it gets tugged too hard.

Another option is making sure your driers are updated. You should also always keep your drivers up to date by visiting the Windows Update section of your PC and downloading any new motherboard or display drivers. Out-of-date or incompatible drivers often cause all sorts of problems.

If none of these solutions solves your random disconnection issue, it may be time to pick up a new USB cable. The official Oculus Link cable is a great solution, as it's 15ft long and made of sturdy materials that can withstand abuse. The downsides are the cost, which is 2-3 times the cost of most other cables, and the fact that it's only a USB Type-C cable. If you need a cable with a USB Type-A end — that's the standard flat USB port — we've got some great picks for the best Quest Link cable alternatives.

Incorrect height

From time to time, you may notice that your height is incorrectly calibrated when connecting to the PC, either making you super tall or super short in VR. To fix this, you should just need to unplug your Quest Link USB cable and plug it back in. Typically, when this happens, the Quest didn't pass the room size information to the Oculus Rift software correctly.

Poor image quality on wired Oculus Link

Poor image quality on a wired Oculus Link setup is normally caused by a low bitrate, which means that your PC is compressing the image before sending it over the cable to your Oculus Quest. So long as you're using a cable with USB 3 or greater data speed transfer rates, Quest Link software should default to a high-quality image.

Lower-quality or slow cables with lower transfer speeds could cause the Quest Link software to downgrade the image quality. If swapping the cable out for a better one isn't an option, you could always try to adjust the bitrate that Quest Link sends through the cable.

In order to adjust the bitrate, you'll need to use the Oculus Debug Tool. It's not as scary as it sounds, I promise. Here are a few easy steps to follow:

1. Open up File Explorer in Windows and navigate to **C:\Program Files\Oculus\Support\oculus-diagnostics**.
2. Open up OculusDebugTool in this folder.

1. Under the Oculus Link section, select Disabled next to Encode Dynamic Bitrate.
2. Change Encode Bitrate (Mbps) to 250.

1. Close the Oculus Debut Tool.
2. Unplug your Oculus Quest and Plug it back in to restart the Oculus Link.

Your image quality should be significantly better than it was before. Meta suggests setting the bitrate no higher than 250Mbps, although the maximum number supported is 500Mbps. You can try experimenting with values between 250-500 to see if you notice a quality change, although it's likely that you'll affect performance beyond 350Mbps.

Stuttering on wired Oculus Link

If your Quest Link experience has become stuttery or jumpy, you can try a few things. First off, make sure your room has adequate light for the Meta Quest to track. Those cameras need light to see the environment around them, and insufficient light will cause tracking issues.

If you're not using an official Quest Link cable, it's entirely possible that the cable you're using can't provide enough bandwidth for a consistent experience. If you've adjusted the bitrate manually as in the steps above, go back and set Encode Dynamic Bitrate to enabled. This will allow the Quest Link software to automatically adjust the image quality based on available bandwidth, delivering a more consistent experience.

If you haven't adjusted the bitrate before, you might need to lower the refresh rate of the Oculus Link signal on the Meta Quest 2 or Quest Pro. The original Oculus Quest only supports one refresh rate (72Hz), so this step only applies to Oculus Quest 2 and Quest Pro. To do that, follow these steps:

1. On your PC, open the Oculus software.
2. Select Devices on the left side, then select Meta Quest 2 or Quest Pro from the list of connected devices.

1. On the menu that pops up on the right side, select Graphics Preferences.
2. Select 72Hz to bring the refresh rate down to its lowest possible setting.

1. If you're still experiencing issues, uncheck automatic resolution and scale the resolution lower than 1.0x.
2. A lower resolution will deliver a softer image, but will improve performance.

If you're still having trouble with stuttering, try updating your motherboard and display drivers. Otherwise, your PC may not be powerful enough to play PC VR games without performance issues.

Poor image quality on Oculus Air Link

Quest Air Link is the easiest way to play PC VR games on your Meta Quest 2 and Quest Pro. Part of the magic of wirelessly transmitting PC games over your home's Wi-Fi network means that the Oculus Link software has to compress the image quite a bit to deliver a consistent experience. That means, at times, the image may look incredibly soft, and fine details or objects on the horizon can be difficult to see.

If you're suffering from these issues, try adjusting the following options:

1. Ensure your Quest 2 or Quest Pro is connected to your PC via Quest Air Link. You'll know you're in the right place because you'll be in the Oculus Rift home, not your Quest home (they look very different).
2. Press the Home button on your right controller to bring up the Oculus menu bar.
3. Select the Quest Air Link button, located on the left side of the bar.

1. In the Dynamic section, adjust the maximum bitrate that Air Link will use. A higher bitrate means better image quality.
2. If you still see a muddy or soft image, select the Fixed option.

1. Try starting at 100Mbps for fixed bitrate and see if that improves image quality.
2. Minimize the Air Link Bitrate window by selecting the minimize button on the bottom right corner of the window.
3. Play something and see if your image quality has been improved!

While Dynamic bitrate is great for slower Wi-Fi networks that might not be able to handle a consistent quality connection, a fast Wi-Fi 6 network should be able to handle much higher fixed bitrate images that'll deliver better overall quality. If you increase the bitrate too much, you'll notice the image begins to stutter or slow down, meaning you'll need to drop the fixed bitrate a bit to maintain a better connection.

Stuttering on Oculus Air Link

While Air Link doesn't require any cables to be connected, its Wi-Fi-dependent nature means that several variables could cause performance issues along the way. The first thing you can do is lower the bitrate that Quest Air Link uses to ensure a more stable connection.

1. Ensure your Quest 2 or Quest Pro is connected to your PC via Quest Air Link. You'll know you're in the right place because you'll be in the Oculus Rift home, not your Quest home (they look very different).
2. Press the Home button on your right controller to bring up the Oculus menu bar.
3. Select the Quest Air Link button, located on the left side of the bar.

1. In the Dynamic section, adjust the maximum bitrate that Air Link will use. A lower maximum bitrate means lower image quality but a more consistent connection.

1. Minimize the Air Link Bitrate window by selecting the minimize button on the bottom right corner of the window.
2. We suggest selecting a setting lower than 100Mbps if you're encountering stuttering while playing.
3. Play something and see if the stuttering is gone.

If you're still running into issues with stuttering, you might need to prioritize your Meta Quest 2 or Quest Pro and your PC on your home's Wi-Fi network. This step isn't quite as easy to layout, though, as it's going to vary wildly from router to router. On most router software — either the app or the web interface — you'll need to find the QoS or prioritize traffic section.

Most routers have a devices section front and center where you can select a device and choose it as a priority over others. It may look something like this:

Setting a device as the priority means your router will ensure enough bandwidth is available for that device to run optimally. In the case of wireless Wi-Fi-powered VR, setting both your PC and your Meta Quest as a priority device on your router is important, as it's the best way to ensure a consistently smooth experience.

Otherwise, when network traffic gets busy — typically caused by multiple devices in use or large downloads occurring on other devices on your network — your wireless VR traffic could become a lower priority for your router. By setting these two as priority devices, you can ensure that no other device in your home steals the bandwidth you need for an excellent VR experience.