Facebook says the audit covered a wide range of civil rights issues including policies against hate and says that whilst it has been carried out over two years, heavy criticism and advertiser boycotts mean "its release couldn't come at a more important time."
Facebook says that it has "become increasingly clear is that we have a long way to go." Noting some of the specific findings, Facebook says it needs to enhance the team and processes it uses to deal with civil rights issues and better integrate these issues into its policies.
Facebook says it also must go further on voter suppression and hate.
Facebook acknowledged that some of its "starkest criticism" has come over its decision not to remove posts by President Trump:
The audit itself states:
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The auditors said that the were "deeply troubled" by Facebook's refusal to reverse the decision about the Trump Posts, which they say establish a precedent for other speakers on the platform.
On fact-checking, the auditors write:
Facebook says the audit has birthed "significant improvements" to the platform including the expansion of voter suppression policies, which prohibit threats that voting will result in law enforcement consequences, as well as coordinated interference. It also highlighted its Voting Information Centers on the platform, banning ads that are divisive or include fear-mongering statements. Facebook also says it has committed to bringing on 30% more people of color, including 30% more Black people to positions of leadership.