If you have an AT&T BlackBerry Priv and have been affected by the "no service" bug some have been seeing since September, BlackBerry has your fix.
It comes in the form of a small app from AT&T and BlackBerry, and you can download it directly from BlackBerry. You'll need to temporarily enable the Unknown sources setting that allows applications outside of Google Play to be installed, but you'll be able to enable it again once you're finished.
The folks at CrackBerry are on top of things and ready to offer assistance to anyone who needs it, and the simple instructions from the BlackBerry Knowledge Base are below.
Install the BlackBerry "No Service" Prevention Tool.
To install the BlackBerry "No Service" Prevention Tool, complete the following;
1). Enable the installation from Unknown Sources. To enable this, complete the following;
- Navigate to the Settings > Security on the PRIV
- Under Device administration, enable Unknown Sources
- Tap OK when presented with the warning message
2). From Chrome on your PRIV, click here
- Should the message "Chrome needs storage access to download files", select UPDATE PERMISSIONS
- Tap ALLOW
3). Tap OK when the message "This type of file can harm your device. Do you want to keep LteCaBugfix.apk anyway?" appears at the bottom of the screen
Please note: Lookout Security & Antivirus may block the direct opening of the downloaded application
4). Once downloaded, select the LteCaBugfix.apk file from the Notification shade. Alternatively, tap the Downloads icon from the App Drawer
5). Select LteCaBugfix.apk
6).Tap INSTALL
7). Tap OPEN
8). From within the BlackBerry "No Service" Prevention Tool, select the Check Box for "I accept BlackBerry Solution License Agreement."
9). Tap Enable "No Service" Prevention.
10). Once the message The tool has been enabled successfully is displayed, tap UNINSTALL to remove the BlackBerry "No Service" Prevention Tool as the fix has been applied.
11). Disable the installation from Unknown Sources. To disable this, complete the following;
- Navigate to the Settings > Security on the PRIV
- Under Device administration, disable Unknown Sources
